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Privacy Policy
Information we may collect
The information collected will depend on how you use Cafe Casino and which services or features you access. Some information is provided directly by you, while other information may be collected automatically when you use the website. We only seek information that is reasonably connected with operating, protecting and improving the services.
Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, password, email address, telephone details and account preferences. We may also retain information contained in messages, support requests, complaints or other communications. This information helps us create and administer your account, provide assistance and communicate important service, security or account messages.
Identity and verification information
To verify your identity, eligibility or account activity, we may request documents or other information. This can include identification documents, proof of address, information about your source of funds where appropriate, and records of checks completed during account review. Verification information may be used to help prevent identity misuse, fraud, money laundering, underage access and other prohibited activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, winnings, refunds, payment methods and related account activity. Payment providers may process payment information under their own privacy terms. We may receive confirmation or limited payment details needed to process transactions, reconcile records, investigate disputes and protect the account. We do not need to describe every payment field here, and the information visible to us may depend on the payment method used.
Device, technical and usage information
When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, pages viewed, session times and interactions with the website. We may also record security events, error information and preferences. This data helps us maintain website performance, diagnose problems, understand general usage and identify unusual or potentially harmful activity.
How we use information
Cafe Casino may use personal information for the following purposes, depending on the circumstances and the information involved:
- To create, operate and maintain your player account.
- To provide casino services, process account requests and keep records of account activity.
- To complete identity, age, eligibility, security and verification checks.
- To process deposits, withdrawals, refunds and other transactions.
- To detect, investigate and prevent fraud, collusion, financial crime, abuse, technical attacks and other unlawful or prohibited activity.
- To meet legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the services.
- To respond to questions, complaints, disputes, technical requests and other support matters.
- To monitor website stability, improve features, analyse general usage and develop safer services.
- To send essential service communications, including account, security, transaction and policy updates.
- To send marketing communications where permitted and where you have provided consent or another valid basis applies.
We may combine information from your account, transactions, verification activity, device use and communications when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or unless you have been informed and an appropriate basis for that use exists.
Sharing information
Information may be shared with service providers and professional partners that help operate the website and casino services. These may include payment and financial service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. They should only handle information for relevant services and according to appropriate instructions or obligations.
Information may also be disclosed where needed to protect players, Cafe Casino, service providers or the public; to investigate suspected wrongdoing; to respond to a lawful request; or to comply with legal and regulatory obligations. If a business change, restructuring or transfer affects the services, information may be handled as part of that process, subject to appropriate safeguards.
Cookies, security and retention
Cookies and similar technologies
Cafe Casino may use cookies and similar technologies to keep the website working, remember settings, support account functions, improve security, understand website traffic and measure the effectiveness of communications. Some cookies are necessary for core features, while others help us analyse or personalise the experience. Third parties supporting analytics, advertising or other functions may also use similar technologies where permitted.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect sign-in, preferences, website functionality or the availability of some features. Your browser may also provide information about cookies and allow you to remove them. Cookie choices may need to be repeated if you use a different browser or device.
Security
We use reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections and staff or supplier obligations. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so you should protect your password, use trusted devices and contact support promptly if you suspect unauthorised account activity.
Retention of information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
International handling
Cafe Casino or its service providers may store or process information in Australia or another country. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and to meet applicable privacy obligations. The protections and legal rights available in another country may differ from those in Australia.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications. Withdrawing marketing consent will not necessarily affect essential service messages or processing that is required to operate your account or meet legal obligations.
Making a data request
To exercise your data rights, or to ask a privacy question, contact support@cafecasino.best. Please explain your request clearly and provide enough information for us to understand what you need. For account security, we may need to verify your identity before providing information, changing account details or completing a deletion request. We may ask for additional details where necessary to locate the relevant records.
- For access, describe the information or account activity you would like to review.
- For correction, identify the information that is inaccurate and provide the proposed correction where possible.
- For deletion, explain which information you would like removed. Deletion may not be possible where records must be retained for legal, security, fraud prevention, dispute or accounting reasons.
- To withdraw marketing consent, state that you no longer wish to receive marketing communications. You can also use an unsubscribe option included in a marketing message where available.
We will review requests and respond within a reasonable timeframe, subject to verification, technical limitations, legal requirements and any applicable exceptions. If we cannot fully comply, we will aim to explain the reason. You may also have the right to raise a privacy concern with an appropriate privacy authority or seek other available remedies under applicable Australian requirements.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The updated version will apply from the date it is made available on the website, unless a different effective date is stated. We encourage you to review this page periodically so you remain informed about how information is handled.