Cookies Policy | Cafe Casino

What cookies are

Cookies are small text files that a website may place on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise your browser or device and remember certain information about your visit. Cookies may help a website function correctly, improve security, remember preferences and understand how visitors use its pages.

Some cookies are set directly by Cafe Casino. Other cookies may be set by service providers or third parties that support website operation, analytics, security, communications or advertising services. These third parties may process information collected through cookies in accordance with their own privacy notices and contractual arrangements.

Cookies can be session cookies or persistent cookies. Session cookies are temporary and are normally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active depends on its purpose and the settings of the relevant service.

We may also use technologies that perform similar functions to cookies, including pixels, tags, software development kits, local storage and device-related identifiers. In this policy, the term cookies includes these similar technologies unless the context requires otherwise.

Information cookies may collect

Depending on the type of cookie and your choices, cookies may collect information such as your device type, browser type, operating system, language settings, approximate location, pages visited, links selected, visit times, referring website, general interaction with the website and certain technical information. Cookie information may be combined with information you provide directly, where this is permitted and reasonably necessary for the relevant purpose.

Cookies are not generally intended to identify you by name. However, information collected through cookies may be linked to an account, device or other information that can identify you. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable Australian privacy requirements.

How Cafe Casino uses cookies

We use cookies for several purposes. The cookies used on the website may change over time as our services, features, security requirements and technology develop. The main categories are set out below.

Strictly necessary cookies: These cookies support core website functions, including page navigation, account access, security controls, session management, fraud prevention and the handling of requests. The website may not operate properly if these cookies are disabled.
Preference cookies: These cookies remember choices such as language, region, display settings or other preferences. They can make future visits more convenient and help provide a consistent experience.
Performance and analytics cookies: These cookies help us understand how visitors use the website, such as which pages are viewed, whether pages load correctly and where users may encounter difficulties. The information can be used to measure performance and improve content, design and functionality.
Security and fraud-prevention cookies: These cookies help detect unusual activity, protect accounts, support identity and age checks where applicable, and reduce the risk of unauthorised access, abuse or fraudulent transactions.
Functionality cookies: These cookies support features that enhance your use of the website, such as remembering an active session or enabling interactive functions.
Advertising and measurement cookies: Where used and permitted, these cookies may help measure campaigns, limit repeated advertisements, understand the effectiveness of communications and present information that may be more relevant to your interests. We do not use cookies to avoid or replace applicable gambling safeguards.

Cookies may also help us maintain reliable records about website activity, investigate technical incidents, identify and correct errors, and protect the website, our users and our business from misuse. We may use aggregated or de-identified information for reporting, planning and service improvement.

We may use cookies in connection with responsible gambling tools and compliance processes. For example, technology may help keep a session secure, remember a selected setting or support the operation of account controls. Cookies do not determine whether a person is permitted to gamble, and they do not override account checks, self-exclusion arrangements, deposit controls or other responsible gambling measures.

Your cookie choices

Where required, the website may display a cookie notice or preference tool when you first visit. This tool may allow you to accept optional cookies, reject optional cookies or select individual categories. Your choices may be remembered by a preference cookie. If you clear your browser data or use a different device or browser, you may need to make your choices again.

You can also control cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. Browser controls differ between devices and browsers, so you should refer to the relevant help information for instructions. You may be able to set your browser to notify you before a cookie is placed or to reject cookies automatically.

If you disable or delete cookies, some website features may not work as intended. You may need to enter information again, lose saved preferences, experience reduced functionality or be unable to use certain account or security features. Blocking optional cookies may also affect the relevance of website content and communications, but it should not remove any legal or responsible gambling requirements that apply to your use of the service.

Cookie choices are separate from marketing communication preferences. You may be able to unsubscribe from promotional communications by using the instructions included in the communication. Changing cookie settings may not stop all communications, and unsubscribing from marketing messages may not disable cookies required for website operation.

Mobile devices and similar technologies

Mobile browsers and applications may use cookies, local storage, device identifiers or similar technologies. You can usually manage permissions through your device or application settings. If you access the website through different devices, settings applied to one device may not apply to another.

Third parties, retention and updates

Some cookies may be provided by third parties that help operate, secure, analyse or improve the website. These providers may receive information about your browser, device and website activity. Their use of information may be governed by their own policies. Where appropriate, we take reasonable steps to require service providers to handle information securely and only for authorised purposes.

Third-party services may change the cookies they use, add new cookies or stop using existing cookies. As a result, the exact cookies present on the website may vary. We aim to keep cookie information reasonably accurate, but the list and operation of cookies may not be identical at every visit.

We retain cookie-related information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal or regulatory requirements, to resolve disputes, enforce terms, maintain records, protect security or support legitimate business needs. Retention periods may vary depending on the type of information and the reason it is held.

Information collected through cookies may be stored or processed in Australia or another country, subject to applicable privacy requirements and the safeguards described in our Privacy Policy. We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification or disclosure. No online service can guarantee complete security, so users should also protect their devices, accounts and login details.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes in technology, website features, service providers, legal requirements or our information-handling practices. When we make changes, we will publish the updated version on this page and revise the date or other identifying information where appropriate. Your continued use of the website after an update may indicate that you have reviewed the revised policy.

Questions and privacy requests

If you have questions about this policy, want to understand how your information is handled, or wish to make a privacy-related request, please use the contact or support options made available on the Cafe Casino website. We may need to verify your identity before responding to a request. Any request will be handled in accordance with applicable privacy law, our Privacy Policy and reasonable security requirements.

This policy is intended to provide general information about cookies used in connection with the Cafe Casino website. It does not change any applicable terms, account rules, responsible gambling requirements or legal obligations. If there is a conflict between this policy and a specific service notice, the relevant service notice will apply to the extent of that conflict.