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Contact Cafe Casino

If you need help with your Cafe Casino account or have a question about our services, contact the support team at support@cafecasino.best. We aim to provide clear and helpful assistance, with replies usually sent within 24 hours, although response times may vary depending on the nature of your request.
Cafe Casino operates under licence OGL/2024/670/0711 issued by the Curaçao Gaming Authority, with an additional licence from the Anjouan Gaming Board for the Arachis Media entity.

How to get in touch

For assistance, email support@cafecasino.best. To help us review your request faster, please send your message from the email address connected to your account where possible. Include your account email or username, a short description of the issue, and any relevant screenshots or other information if applicable. Do not include your password or other sensitive login details in your message.

Support requests are handled in the order received. Please avoid sending multiple messages about the same issue, as this may make it harder to keep the conversation together. If more information is needed, the support team may ask you to confirm further details to help protect your account.

  • Account access, profile and verification questions
  • Deposit and withdrawal enquiries
  • Questions about bonus terms and applicable conditions
  • Technical problems or errors while using the website
  • Responsible gambling requests, including help with account restrictions or taking a break

Before contacting support

Please check that your message clearly explains what happened and when the issue occurred. If you are reporting a technical problem, include the device or browser you used and describe any error message shown. Screenshots can be useful where they do not reveal passwords, payment details or other confidential information.

For responsible gambling support, contact support@cafecasino.best and state what assistance you are seeking. Requests concerning account access, limits or restrictions may require additional checks before they can be reviewed. The support team will provide information about the available process and next steps.