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Cafe Casino Terms & Conditions
1. General terms and acceptance
These Terms & Conditions apply to your use of the Cafe Casino website, related services, games, promotions and account features. They should be read together with any specific rules, game instructions, promotion terms, privacy information and responsible gambling material published on the website. If a specific rule conflicts with these terms, the specific rule may apply to the relevant service or promotion.
By accessing the website or creating an account, you agree to comply with these terms and all applicable laws and regulations. If you do not agree with any part of the terms, you must not use the website or its services. Cafe Casino may update these terms from time to time. Changes will apply when they are published on the website, unless a different effective date is stated. You should review this page regularly.
The website is intended only for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful where you live and for complying with any local requirements. Cafe Casino may restrict access to the website or refuse service where access is not permitted.
Eligibility and account registration
You must provide accurate, current and complete information when registering and whenever information connected with your account changes. You must be of the minimum legal gambling age that applies to you and must not register or play if you are under that age. You may not create an account on behalf of another person, use another person’s account or allow another person to use your account.
Cafe Casino may ask you to verify your identity, age, location, payment details or source of funds. You agree to provide information and documents that are reasonably required for these checks. Until verification is completed, access to some account features may be limited, and transactions may be delayed or declined. Providing false, misleading or incomplete information may result in account suspension or closure.
2. Accounts, payments and gameplay
You are responsible for keeping your login details confidential and for all activity carried out through your account. Contact Cafe Casino through the available website channels as soon as possible if you believe your account has been accessed without permission, your details have been lost or your account security has been compromised. You should use a strong password and avoid sharing it with anyone.
Only payment methods held in your name, or otherwise authorised for your use, should be used to fund an account. You must not use a payment method that belongs to another person without appropriate permission. Deposits and withdrawals are subject to applicable checks, payment-provider rules, minimum or maximum transaction requirements and any instructions shown during the transaction process.
You should only deposit money that you can afford to lose. Deposited funds are intended for lawful gambling activity and must not be used for fraud, money laundering or any other unlawful purpose. Cafe Casino may review transactions, delay processing, return funds or take other reasonable action where a transaction appears suspicious, unauthorised or inconsistent with these terms.
Games are governed by the rules and information displayed for the relevant game. You are responsible for checking your selections before confirming a bet or play. Once a game round has been accepted, it may not be possible to cancel or change it. Where a technical failure affects a game or transaction, Cafe Casino may take reasonable steps to correct the error and may void affected plays where permitted.
Results are determined by the applicable game system and recorded by the website. You should keep your account information and transaction records for your own reference. If you believe a result, balance or transaction is incorrect, raise the issue through the available support channel with enough information for the matter to be reviewed.
3. Promotions, withdrawals and prohibited conduct
Promotions, bonuses and promotional campaigns may be subject to separate terms. Those terms may include eligibility requirements, qualifying transactions, wagering or playthrough requirements, expiry periods, game restrictions and maximum or minimum conditions. You should read the applicable promotional terms before accepting or using an offer. If promotional terms conflict with these terms, the promotional terms apply to that offer.
Cafe Casino may correct obvious errors, withdraw an offer, amend promotional terms or remove promotional benefits where an offer has been mispriced, incorrectly awarded, abused or used contrary to its conditions. A person may generally participate only once where an offer is intended for individual use. Attempts to obtain an unfair advantage through multiple accounts, coordinated activity, automated tools or other manipulation may result in the cancellation of related benefits and further account action.
Prohibited activity
- Using the website for fraud, money laundering, terrorism financing or any other unlawful purpose.
- Providing false identity, age, location, payment or verification information.
- Opening or controlling accounts for another person, or allowing another person to use your account.
- Using software, bots, scripts, automated systems or other tools intended to interfere with the website or gain an unfair advantage.
- Attempting to bypass technical, geographical, account or responsible gambling restrictions.
- Interfering with the security, operation or availability of the website, games or payment services.
- Engaging in abusive, threatening, discriminatory or unlawful behaviour towards staff, other users or service providers.
If prohibited conduct is suspected, Cafe Casino may suspend or close an account, restrict access, withhold or review transactions, remove promotional benefits and take any other action permitted by applicable law. Any decision will depend on the circumstances and information available.
4. Responsible gambling and account closure
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and avoid gambling with money needed for everyday expenses. Do not gamble when you are affected by alcohol, drugs, stress or strong emotions. Take regular breaks and keep track of the time and money you spend.
Cafe Casino may provide tools or information to help you manage your play. Depending on the service available, these may include deposit controls, activity information, time reminders, cooling-off options or self-exclusion. You should use the controls that best suit your circumstances and seek independent support if gambling is becoming difficult to manage.
You may request account closure or a break from gambling through the available website process. A self-exclusion or closure request should be treated seriously, and you must not attempt to open another account or access the service during a restriction period. Account closure does not remove obligations relating to previously completed transactions, outstanding checks or suspected unlawful activity.
Cafe Casino does not guarantee that every gambling activity can be prevented or that any responsible gambling tool will identify or stop harmful behaviour in every situation. If you are concerned about your gambling, stop playing and seek help from an appropriate independent support service in your state or territory.
5. Website use, privacy and legal information
The website and its content are provided for general use and may be changed, suspended or withdrawn without notice where permitted. Cafe Casino aims to keep information accurate, but does not guarantee that the website will always be available, error-free, secure or compatible with every device. Maintenance, connectivity issues, payment-provider problems and events outside reasonable control may affect access or transactions.
You must use the website lawfully and respectfully. Website content must not be copied, altered, distributed, reverse engineered or used for commercial purposes without permission, except where allowed by law. Names, logos, software, text, graphics and other material connected with Cafe Casino may be protected by intellectual property rights.
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy obligations. By using the website, you acknowledge that information may be collected and used for account administration, identity verification, payments, security, fraud prevention, customer support, legal compliance and responsible gambling activities. You should read the Privacy Policy for further information about how information is managed.
To the extent permitted by law, Cafe Casino is not responsible for losses arising from unauthorised access caused by your failure to protect account details, misuse of the website, events outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.
These terms are intended to operate consistently with the laws and consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.
For questions, complaints or requests relating to these terms, use the contact or support options made available on the Cafe Casino website. Please provide your account information and a clear description of the matter, but do not send passwords or unnecessary sensitive information. Cafe Casino may request further information so that a concern can be reviewed fairly and securely.