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Betting Rules
1. General betting conditions
Cafe Casino provides betting and gaming services subject to applicable law, platform rules and the terms that apply to your account. These rules may vary depending on the product, event, market, game or payment method selected. Additional rules may be displayed on the relevant betting page before you confirm a wager. You should check this information carefully and ensure that you understand it before continuing.
You must be legally permitted to use the service in the place where you are located. Players must meet the applicable minimum age requirement and provide accurate account information. An account may only be used by the person registered to it. You must keep your login details secure and must not allow another person to place bets or access your account. You are responsible for activity completed through your account unless you notify the operator promptly of suspected unauthorised access.
Only one account should be used by each player unless the applicable account terms expressly allow otherwise. Creating accounts with false information, using another person's details, or attempting to avoid account controls may result in account review. Where permitted by the applicable rules, wagers, winnings or account activity may be voided or restricted if there is evidence of fraud, misuse, collusion or a breach of these conditions.
- Check the selected event, market, game, stake, odds and potential return before confirming a bet.
- Do not place a wager if any displayed information appears unclear, incomplete or incorrect.
- Keep your account information current and provide documents when reasonably required for verification.
- Use only payment methods that belong to you or that you are authorised to use.
- Do not attempt to manipulate, disrupt or interfere with the website, betting systems or other players.
2. Placing, accepting and cancelling bets
A bet is generally considered placed when you submit it through the available betting interface and the platform confirms acceptance. A bet request is not necessarily accepted merely because it has been entered or appears in a pending state. You should review your account or bet history to confirm whether a wager has been accepted, rejected, cancelled or remains pending.
You are responsible for checking every detail before confirming a wager. This includes the selected selection, market, event, stake, odds, total price, number of lines, combination and any applicable conditions. Once accepted, a bet normally cannot be changed or cancelled by the player unless a cancellation facility is expressly provided and the relevant conditions are met. A request to cancel a bet may not be effective until the platform confirms it.
The operator may refuse, limit, suspend, cancel or void a bet where permitted by the applicable terms. This may be necessary because of a technical error, incorrect price, duplicated transaction, unavailable market, suspected fraud, account restriction, event issue or other circumstance affecting the integrity of the service. Where a bet is cancelled or voided, the usual outcome is determined by the relevant product rules and applicable law.
Displayed odds, prices, balances and information may change before a bet is accepted. A price shown on screen is not a guarantee that the same price will apply at acceptance. If the system offers revised terms, you should review them carefully before confirming. Bets placed after an event or market has closed may be rejected or treated according to the rules for that product.
Technical interruptions
If a connection is interrupted, a page fails to load or a confirmation message is delayed, do not assume that a bet was cancelled or accepted. Check your bet history after reconnecting. If the status is unclear, avoid placing a duplicate wager and contact the available support channel through the website. System records, transaction logs and other relevant information may be used when determining the status of a transaction.
3. Settlement and result rules
Bets are settled using the official result or result source applicable to the relevant event, market or game. The rules for settlement may differ between sports, racing, live markets, casino games, virtual products and other services. Always read the market-specific information displayed before placing a wager. If a result is changed after settlement, the applicable product rules will determine whether the original settlement remains valid or is adjusted.
For sports and other events, settlement can depend on factors such as the scheduled start time, venue, format, participant status, postponement, abandonment, disqualification and official result. A selection may be treated as a non-runner, void or loss depending on the market rules. Different selections within the same event may be governed by different conditions, so a general result cannot always be applied to every market in the same way.
For games, the outcome is determined by the applicable game rules and the recorded result of the game system. You should not attempt to interfere with a game or use software, devices or methods intended to obtain an unfair advantage. If an outcome is affected by a technical malfunction or system error, the operator may review the affected play and apply the relevant rules.
Winnings and returns are credited in accordance with the accepted bet, settlement rules and any account conditions that apply. A displayed balance may be provisional while transactions or results are being processed. The operator may correct an obvious error, reverse an incorrect credit or adjust an account where a bet has been settled incorrectly, subject to applicable requirements.
- Official results and product-specific rules take priority over informal commentary or third-party information.
- A postponed or abandoned event may be settled differently from a completed event.
- The same event may contain markets with different settlement requirements.
- A bet can remain pending while the relevant result or verification process is completed.
- You should report an apparent settlement error as soon as reasonably possible.
4. Account reviews, disputes and responsible betting
Cafe Casino may review account activity to protect players, maintain platform security, meet legal obligations and support the fair operation of its services. A review may involve requests for identity, age, payment or source-of-funds information, where required. Processing may be delayed while information is assessed. You should provide truthful, complete and readable information through the requested secure process.
If you believe a bet, transaction or settlement is incorrect, first review the bet details, account history and relevant product rules. Keep a record of the date, time, market, stake and any reference shown in your account. Raise the matter through the support option available on the website and provide enough information for the issue to be investigated. A complaint may be subject to a review process and applicable time limits.
Betting involves risk and should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and do not wager money needed for everyday expenses. Take regular breaks, avoid betting when upset or under the influence of alcohol or other substances, and never chase losses by increasing stakes or betting more often.
- Set personal spending and time limits before starting.
- Keep gambling separate from rent, bills, savings and other essential costs.
- Stop playing if it is no longer enjoyable or feels difficult to control.
- Use the responsible gambling tools available through the account or website.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
These Betting Rules are general information and do not replace the full terms applying to your account or a particular product. Rules may be updated from time to time, and the current version displayed on the website will apply to future activity. If you do not understand a condition, do not place the bet until you have obtained clarification.