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Responsible Gaming
Gamble for entertainment
Gambling can be enjoyable when it is approached as a form of entertainment. However, every wager carries a risk of loss, and outcomes are determined by chance or the rules of the relevant game. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not predict future results, and a winning run does not mean that another win is due.
Only gamble with money you can afford to lose after essential expenses have been paid. Your gambling budget should not come from rent, mortgage payments, bills, food, education, savings, credit intended for other purposes or money set aside for dependants. If losing your planned amount would create stress or difficulty, that amount is too high.
- Set a spending limit before you start and avoid changing it while playing.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday expenses and financial commitments.
- Do not chase losses or increase stakes to try to recover money.
- Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by other substances.
- Remember that gambling is not a reliable way to earn income or improve your financial position.
It can also help to keep a record of how much time and money you spend. Looking at your activity objectively may make it easier to recognise changes in your habits before they become a problem. Consider discussing your limits with someone you trust, particularly if you find it difficult to follow them on your own.
Tools to help you stay in control
Planning your gambling in advance can support safer decisions. Depending on the features available to you, account tools may allow you to set or request limits relating to deposits, wagering, losses, session time or other activity. Limits should be selected carefully and should reflect an amount and period that you can comfortably afford.
A limit is most useful when it is set before gambling begins. Once a limit has been reached, do not try to work around it by opening another account, using another payment method or asking another person to place bets for you. Do not share your account or allow another person to gamble through it. These actions can reduce your control and may conflict with applicable account rules.
- Use deposit or spending controls where available.
- Set a session reminder or stop at a pre-planned time.
- Withdraw funds that you do not intend to use for further play, where appropriate.
- Review your account activity regularly.
- Take a break or request a restriction if gambling no longer feels enjoyable.
- Contact the relevant support team if you need help understanding an available control.
If you want to stop gambling for a period, you may be able to request a temporary restriction or self-exclusion through the account support process. Self-exclusion is a serious step intended to help you stay away from gambling. Read the applicable information carefully and provide any requested details so that the request can be handled correctly. During a restriction, do not attempt to access gambling services through another account or platform.
Cafe Casino does not promise that account tools alone will prevent gambling-related harm. They are intended to support your decisions and work best when combined with an honest budget, regular breaks and early action if your behaviour starts to change.
Recognising when gambling may be causing harm
Gambling can become difficult to manage gradually. A person may first notice that they are spending more time or money than planned, then begin to hide their activity or borrow money. Warning signs can affect finances, relationships, work, study, sleep and emotional wellbeing. Experiencing one or more of these signs does not mean you should feel ashamed, but it is a reason to pause and seek support.
- Thinking about gambling frequently or feeling unable to stop.
- Spending more money or time gambling than you intended.
- Chasing losses or gambling with increasing amounts.
- Borrowing money, selling belongings or using credit to gamble.
- Missing bills, work, study, social activities or family commitments.
- Hiding gambling, losses or account activity from people close to you.
- Feeling anxious, irritable, guilty or low because of gambling.
- Gambling to escape problems, manage emotions or relieve boredom.
- Trying to cut back or stop but returning to gambling repeatedly.
- Experiencing conflict with family, friends or colleagues because of gambling.
If any of these signs sound familiar, stop gambling and consider speaking with someone you trust. Contact an appropriate gambling support service in Australia for confidential information and counselling. You can also speak with a general practitioner or other qualified health professional about the effect gambling is having on your wellbeing. If gambling has created financial pressure, an independent financial counsellor may be able to help you understand your options.
You do not need to wait until a crisis to ask for help. Early support can make it easier to review your habits, protect your finances and make practical changes. Support is also available for family members, partners and friends who are affected by another person’s gambling.
Important protections and getting help
Gambling services are intended for adults who meet the applicable age and eligibility requirements. Do not allow children or other unauthorised people to use your account or device to gamble. Keep your login details private, use appropriate security settings and contact support if you believe someone else has accessed your account.
Information about safer gambling should be read alongside the applicable terms, account rules and legal requirements. Product features, restrictions and support processes may vary. If you are unsure how to set a limit, pause your activity, request a restriction or close your account, use the available support channel rather than continuing to gamble while you seek an answer.
If you need immediate help
If gambling is contributing to severe distress, thoughts of self-harm, threats, violence or another immediate safety concern, stop gambling and seek urgent assistance from emergency services or a qualified crisis service in your area. Your safety comes first. For non-urgent concerns, contact a recognised Australian gambling support organisation, health professional or financial counsellor.
Cafe Casino encourages players to make informed decisions, use available controls and ask for help early. Take a break whenever gambling stops feeling like entertainment. Your wellbeing, financial security and relationships are more important than any wager or potential win.
